Organisational Transformation, Service Review and Re-design Support

NEREO provides innovative Strategic Support, Organisational Transformation, and Service Review and Re-design Support to a variety of organisations, working with CEXs, Senior Management teams and Operational teams.

NEREO has developed a robust Organisational transformation Service Review model to support organisations through service redesign and restructures.  The model addresses current service delivery models, organisational structures, service costs, technology and systems, and service delivery processes.  We provide a tailored and pragmatic approach to assignments, transferring learning from similar environments, ensuring that innovative approaches can be deployed within organisations.  Our interventions are based on best practice, utilising the tools and techniques best suited to the organisations situation.

NEREO ensure that we fully engage with, support and develop each of the participating organisations in aligning service review and redesign activities to corporate goals and outcomes.

At the heart of the NEREO Service Review delivery model is the detailed examination of service provision:

  • Examine the delivery models and processes that provides services
  • Review organisational structures and locations
  • Review application of systems and technology
  • Review all associated costs regarding service delivery e.g. staffing and materials
  • Review the service in a structured way, supported up by data, measures and metrics
  • Establish challenges, issues and future opportunities and address these in turn
  • Redesign services, structures and processes from the analysis
  • Implement service redesign

Please see below for a testimonial regarding the NEREO support delivered to the SAGE Gateshead:

David Leask has carried out a thorough investigative review and has has worked with teams of staff to help redesign and implement leaner and more efficient processes and services.  It is anticipated this will identified further financial savings as well as achieving best value use of staff time and motion.  Staff have reported feeling positive and empowered at the end of the process, which has been carried out professionally, timely and empathetically” Lindsay Tuck, Chief Operating Officer, SAGE Gateshead

 

Please see below for a testimonial regarding the NEREO service review approach which delivers positive cultural change:

“Although Local Government Reform established a new Council on the 1 April 2015, in reality 12 months on we were still working to the processes and living-out the cultures of the two legacy organisations.  These two issues represented the greatest barriers to creating a single, unified organisation.  We were attracted to NEREO’s Service Improvement and Redesign process as it provided us with a proven means of challenging & reviewing some of our core business processes, as well as involving our staff in their redesign. The participatory nature of the exercises are a major plus and also support our efforts to drive cultural, as well as service improvement.  For Newry, Mourne & Down DC, there have been wide ranging and significant benefits. We will continue to work with NEREO to drive organisational change”  Johnny McBride, Change Manager, Oifig Dhun Padraig

 

Testimonial regarding the NEREO support delivered to the START team:

 “I’d like to say thanks for making the workshop so enjoyable and valuable. Although it was hard work, I found the process rewarding and I know the rest of the team did too. Being given the  time to talk through the long known issues in the service, right through to  positive actions, was a breath of fresh air and was so well supported by the way you managed the workshop. I personally learnt a lot too” – Karen Peters, Reablement Project Manager, Nottinghamshire County Council.

 

For further details, contact David Leask: dleask@nereo.gov.uk